Refund Policy

At VALTOREXIA, customer satisfaction is our top priority. We are committed to providing you with the highest quality products and services. If you are not entirely satisfied with your purchase, our refund policy provides guidelines on how you can return the product and receive a refund.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

The product must be returned within 30 days of purchase.
The product must be in its original packaging.
The product must be unused and in the same condition that you received it.
A receipt or proof of purchase is required.

Non-Refundable Items

Certain items are non-refundable, including but not limited to:

Gift cards
Downloadable software products
Personalized items

Refund Process

To initiate a refund, please contact our customer service team at [email protected]. Once your request is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].